10 Best Airlines Based on Customer Satisfaction
These airlines are the best at making their customers satisfied.
According to the latest YouGov BrandIndex rankings, several airlines have stood out for delivering the highest levels of customer satisfaction. The results reflect how travelers continue to value excellent service, comfort, reliability, and overall flying experience when choosing an airline.
At the top of the list is Singapore Airlines with an impressive customer satisfaction score of 82.8. Widely recognized as one of the world’s leading airlines, Singapore Airlines is known for its exceptional cabin service, premium in-flight experience, and strong operational reliability.
Its consistent commitment to hospitality and innovation has helped maintain its position as a global benchmark in aviation.
In second place is Garuda Indonesia with a score of 78.4. Indonesia’s national carrier continues to earn praise for its warm service, comfortable travel experience, and strong domestic and international network. The airline’s focus on Indonesian hospitality has contributed significantly to its high level of passenger satisfaction.
Middle Eastern airlines also performed strongly in the rankings. Emirates achieved a score of 77.4, while Qatar Airways followed closely with 77.2.
Both airlines are internationally recognized for luxury travel experiences, advanced entertainment systems, spacious cabins, and extensive global connectivity. Their strong reputations continue to attract loyal customers from around the world.
Another major Gulf carrier, Etihad Airways, secured a score of 72.7. The airline has built a reputation for premium comfort and personalized customer service, particularly on long-haul routes. Meanwhile, Cathay Pacific earned 72.6, reflecting continued appreciation for its quality service and international travel standards.
Among Southeast Asian carriers, Pelita Air emerged as a notable performer with a score of 59.5. The Indonesian airline has gained increasing recognition for improving service quality and expanding operations. Malaysia Airlines followed closely with 59.1, demonstrating steady customer confidence as the airline continues its recovery and service enhancement efforts.
Low-cost carriers also appeared in the top ten rankings. Citilink achieved a score of 56.5, showing that affordability can still be combined with positive customer experiences. Meanwhile, AirAsia recorded 47.1, supported by its strong regional network and reputation for budget-friendly travel.
Overall, the YouGov BrandIndex findings highlight that customer satisfaction remains closely tied to service excellence, reliability, comfort, and overall travel value in today’s competitive airline industry.